ISO 20000

International Standard for IT Service Management

ISO 20000

ISO/IEC 20000 is the first international standard for IT service management. IT Service Management with an integrated set of management procedures for actual delivery of services to clients. ISO 20000:1-2005 is based on the ITIL (Information Technology Infrastructure Library) framework. ISO 20000 certification recommends that the organization has adequate controls and processes in place to regularly deliver a cost effective and quality IT service.

ISO/IEC 20000, frequently referred to simply as ISO20000, is the international IT Service Management standard that permits IT organizations (whether in-house, outsourced or external) to confirm that their IT service management procedures are aligned both with the requirements of the business and with international best practice.

Benefits of ISO 20000

  • Improving corporate image and credibility
  • A culture of continuous enhancement
  • Enhanced management of cost leads to financial savings
  • Improved client satisfaction that progresses client retention
  • Protecting the company, assets, shareholders and directors
  • Reduction in incidents and improved incident management
  • Delivers you with a competitive advantage
  • Consistency in the delivery of your service or product
  • Adoption of an integrated procedure to the delivery of IT services
  • Decrease in response times and interruptions to IT service
  • Increased client satisfaction from internal and/or external clients
  • Greater understanding of roles and business objectives
  • Confirming legislative awareness and compliance

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